Refund policy

You have the right to return your order within 30 days of receiving it.

Please first contact us by email at support@mariamaxboutique.com before sending any return.

Returns may only be sent after confirmation via email. Once your return request has been approved, please send the parcel to:

Warehouse:
Edison Road, Hams Hall Distribution Park,
Birmingham, B46 1DA, United Kingdom

We will respond within 1–2 business days with further return instructions.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.

Important

  • Returns should be registered with our customer service team in advance to ensure fast processing.
  • Please return the goods in their original condition and, where reasonably possible, in the original packaging.
  • Keep your shipping receipt with tracking information until your return has been processed.
  • Return shipping costs are the responsibility of the customer.

For questions regarding returns or exchanges, please contact: support@mariamaxboutique.com

Damages and Issues

Please inspect your order immediately upon receipt. If an item arrives damaged or does not match your order, please contact us right away. Our customer service team is always available to ensure that you receive a flawless product.

Returns and Exceptions

We offer a 30-day return policy for regular items. If you have questions about a product or are unsure whether it meets your expectations, we are happy to assist you before your purchase.

Refunds After Return

Once your return has been received and inspected, the refund will be processed within 7 business days using the original payment method.

  • Returned goods should be unworn, undamaged, and in resellable condition.
  • You will receive a confirmation email once your return has been processed.
  • Depending on your payment provider, it may take an additional 2–3 business days for the amount to appear in your account.

Company Information

Store Name: Maria Max Boutique


Maria Max Boutique is operated by Ecomexa LTD, a company registered in the United Kingdom.

Business Address:
ECOMEXA LTD
71–75 Shelton Street
WC2H 9JQ London
United Kingdom

Company Number: 16609793

Email: support@mariamaxboutique.com
Phone: +441274066059


Business Hours: Monday to Friday, 09:00 AM – 05:00 PM GMT