FAQ
Welcome to Maria Max Boutique
We are pleased to answer your questions. Below you will find answers to frequently asked questions regarding shipping, returns, and payments.
Order Cut-Off Time
Orders placed before 12:00 PM are processed on the same business day.
Processing Time
The processing time for your order (verification, picking, and shipping preparation) is 2–3 business days.
Delivery Time
The standard delivery time is 4–7 business days. Total delivery time including processing: 6–10 business days. Once your order has been shipped, you will receive a shipping confirmation including a tracking link.
How Much Does Shipping Cost?
We offer free shipping on all orders within the United Kingdom.
How Can I Track My Order?
After your order has been shipped, you will receive an email containing a tracking number. You can check the delivery status on our “Track Your Order” page.
How Can I Initiate a Return?
Please refer to our Refund Policy for detailed instructions on how to initiate a return.
Where Should I Send My Return?
Please register your return in advance with our customer service team at support@mariamaxboutique.com. Whenever possible, please use a tracked shipping service. Return shipping costs are the responsibility of the customer.
What Should I Do If My Item Is Damaged or Incorrect?
If your shipment arrived damaged or incorrect, please contact our customer service immediately. Kindly include a photo of the issue together with your order number. We will investigate the matter and arrange a replacement shipment or full refund.
Which Payment Methods Does Maria Max Boutique Accept?
We accept the following secure payment methods: Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, and Google Pay.
How Can I Contact Customer Service?
You can contact us using the details below or through our contact form.
Company Information
Store Name: Maria Max Boutique
Maria Max Boutique is operated by Ecomexa LTD, a company registered in the United Kingdom.
Business Address:
ECOMEXA LTD
71–75 Shelton Street
WC2H 9JQ London
United Kingdom
Company Number: 16609793
Email: support@mariamaxboutique.com
Phone: +441274066059
Business Hours: Monday to Friday, 09:00 AM – 05:00 PM GMT